Q: Why did I fail to redeem the voucher after entering the redeem code?

A: You can only redeem successfully when all the following conditions are met:

(1) The redeem code is correct and within the redemption validity;

(2) You meet the redemption requirements: the redemption requirements may vary for different redeem codes. If you are not qualified, please check the error message and redeem only after meeting the requirements;

(3) The vouchers have not been completely redeemed: each batch of vouchers has a maximum limit for redemption. If the limit is reached, it will no longer be possible to redeem them.

Notes

1. Each code can only be redeemed once within the validity period.

2. After redeeming successfully, the voucher should be activated within the validity period in the Voucher Center.

3. Sub-accounts do not support redeeming vouchers with voucher codes